You get the wrong products as originally desired; unlike image, color, length, quality, hair type and the products are unused.
The products are returned and received by our company.
Specific terms: - If the products are faulted (badly damaged, incorrect textures with confirmation before shipping, etc) by our company, we are ready to take the hair back to give you suitable compensations depending on the severity of specific cases.
- If the products are faulted by the customers (damaged, lost, etc), they will be fully responsible for the exchange and return process including the shipping fees, reproduction fees, etc. On our ends, we will support our customers to resolve their mistakes if their requirements are reasonable.
Exchange: Customers will be provided with the same products they ordered before free of charge.
Refund: Customer’s payment will be refunded through Paypal or Bank accounts.